Say Goodbye to Failure

Say Goodbye to Failure

Say Goodbye to Failure Want a simple thing that could change the direction of your business? Say goodbye to failure. Just banish the word from your vocabulary. We live in a culture of extremes. Reward and punishment, success and the f-word (no, not that one). There’s...
There are no stupid questions

There are no stupid questions

There are no stupid questions There are no stupid questions. If you don’t know something, you just haven’t learned it yet. Being in business requires learning. You continually polish your skills, no matter what level of mastery you have in your chosen...
Two Minutes to Delight or Disappoint

Two Minutes to Delight or Disappoint

Two Minutes to Delight or Disappoint A small thing can make a big difference in the eyes of a customer. The smallest exchange can be a delight or a disappointment. It was 15 minutes before the craft show closed. I was looking for a specific potter, to replace a mug...