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A well-known writer and blogger with a sizeable following starts an online community. Smart, creative, engaged people join in healthy numbers, but the conversation quickly fizzles out. A community member asks the group about ways to get people talking, or even better,...
Two Minutes to Delight or Disappoint
A small thing can make a big difference in the eyes of a customer. The smallest exchange can be a delight or a disappointment.It was 15 minutes before the show closed. I was looking for a specific potter, to replace a mug that got broken months ago — only a week after...9 Creative Ways to Beat Writer’s Block
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